Last updated: July 2026

This policy explains how cancellations, rescheduling and refunds are managed for services and digital products purchased from nuvō8.

nuvō8 provides professional health and wellbeing services rather than physical retail products. Therefore, physical returns are not currently applicable.

Appointments

Appointments may be rescheduled with a minimum of 48 hours’ notice.

To request a change, please email care@nuvo8.com

Appointments missed or cancelled with less than 48 hours’ notice are considered delivered and are non-refundable.

Services and packages

Fees are payable in advance at the time of booking unless otherwise agreed.

Where a service package or payment plan is in place:

• The full agreed fee remains payable in accordance with the applicable terms.
• A payment plan spreads the cost of a fixed service and is not a cancellable subscription.
• Refunds are not offered once delivery of the service has commenced.

Service commencement may include preparation, review of intake information and the reservation of practitioner or appointment time.

Any request to cancel before a service has commenced will be considered in accordance with the applicable Client Terms of Engagement and the client’s statutory rights.

Functional testing

Functional tests are processed by independent third-party laboratories.

Once a test has been ordered, processed or dispatched, any laboratory, administration or delivery costs already incurred may be non-refundable. Any refund available will depend on the status of the order and the terms of the relevant laboratory.

Please contact care@nuvo8.com as soon as possible if you wish to cancel a test.

Digital products

Where digital content is made available immediately following purchase, you acknowledge that you are requesting immediate access and that your statutory right to cancel may be affected once access or delivery has begun.

Any applicable terms will be clearly provided at the time of purchase.

Cancellations by nuvō8

If nuvō8 needs to cancel an appointment, we will offer a suitable alternative appointment.

If we are unable to provide an appropriate alternative, any payment relating to the undelivered appointment or service will be refunded.

Requesting a cancellation or refund

To request a cancellation or enquire about a refund, please email care@nuvo8.com, providing:

• Your name
• Your booking or order details
• The service, appointment or product concerned

Where a refund is due, it will be returned to the original payment method, normally within 14 days of the refund being confirmed.

This policy should be read alongside the nuvō8 Website Terms and Conditions, Client Terms of Engagement and any applicable service-specific terms.

Nothing in this policy affects your statutory rights.